hei77's Privacy Policy

1. Introduction and Scope

hei77 (referred to hereinafter as "we", "us", or "the platform") operates a reliable and secure online gaming service for users in Bangladesh. This Privacy Policy ("Policy") applies to the hei77.cam website and all related services.

Through this policy, we want to inform you how your personal information is collected, for what purposes it is used, with whom it may be shared, and what technical and administrative measures we take to protect your information.

By using hei77's services, you are considered to have read this privacy policy and agreed to its terms. If you disagree with any part of this policy, please refrain from using our services.

2. Information We Collect

hei77 collects only the information that is essential for operating our services properly, ensuring the security of your account, and meeting legal obligations.

2.1 Registration and Identity Information

• Full name and date of birth (for age verification)
• Email address
• Mobile number (for verifying bKash, Nagad, Rocket, or Upay accounts)
• Username and password (stored in encrypted form)

2.2 Financial Transaction Information

• Deposit and withdrawal history
• Mobile banking account numbers (bKash, Nagad, Rocket, Upay)
• Transaction date, time, and amount

2.3 Technical Information

• IP address and device identifier
• Browser type and version
• Operating system
• Cookie and session data
• Site usage logs — which pages were visited and how much time was spent

2.4 Gaming Activity Information

• List of games played and their results
• Bet amounts and frequency
• Records of bonuses and promotional benefits received

3. How We Collect Information

hei77 collects your information through various methods. These methods are described in detail below:

• Information you provide directly: Information you give us by filling out registration forms, updating your profile, or through live chat.
• Automatic collection: Information collected automatically through cookies, web beacons, and log files when you use our site.
• Payment processors: Transaction-related information from payment service providers such as bKash, Nagad, Rocket, or Upay.
• Third-party services: Information received from trusted third-party providers used for fraud prevention and identity verification.

4. Purposes of Using Your Information

hei77 uses your personal information for the following legitimate purposes:

4.1 Account Management

Your information is used to create, verify, and manage your account. This includes age verification (confirming 21+), identity verification, and preventing multiple accounts.

4.2 Payment Processing

Financial information is required to ensure secure deposits and withdrawals. At hei77, the minimum deposit is ৳100 and the minimum withdrawal is ৳500; withdrawals are typically completed within 10 to 45 minutes.

4.3 Customer Service

Our 24/7 Bengali live chat support team may access your account information to resolve your issues quickly.

4.4 Security and Fraud Prevention

Your information is used to detect suspicious activity, prevent account hacking, and counter money laundering.

4.5 Responsible Gaming

Your information is used to monitor your gaming behaviour, identify problematic gambling patterns, and provide assistance when needed. Visit our Responsible Gaming page to learn more.

4.6 Legal Compliance

Your information is retained to comply with applicable laws and regulations and to provide required information to regulatory authorities.

5. Sharing and Disclosure of Information

hei77 never sells your personal information to third parties or shares it for marketing purposes. However, information may be shared in the following limited circumstances:

• Payment service providers: Only the information necessary to process transactions is shared with payment processing partners such as bKash, Nagad, Rocket, and Upay.
• Game software providers: Minimum necessary information is shared with providers such as Pragmatic Play, JILI, PG Soft, Spribe, and Evolution Gaming to operate game functions.
• Technology service providers: With trusted partners providing hosting, security, and infrastructure services, who are legally bound to comply with our privacy standards.
• Law enforcement agencies: In response to legal directives, court orders, or valid requests from government authorities.
• Business transfers: In the event of a merger, acquisition, or asset sale, though you will be notified in advance in such cases.

Outside the circumstances listed above, your information will not be shared with any third party without your written consent.

6. Cookie Policy

hei77's website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your experience on our site.

6.1 Types of Cookies We Use

• Essential cookies: These cookies are necessary to maintain login sessions and ensure security. They cannot be disabled.
• Functionality cookies: Used to remember your preferences and language settings.
• Analytics cookies: Collect page visit statistics to improve the user experience on the site.
• Security cookies: Used for fraud detection and account protection.

You can control cookies by changing your browser settings, though disabling certain cookies may limit the functionality of the site.

7. Data Security Measures

hei77 applies industry-standard technical and administrative security measures to protect your personal information:

• SSL encryption: All data transmitted on our site is protected by SSL/TLS encryption technology.
• Password hashing: Your password is never stored directly — it is hashed using strong cryptographic algorithms before being stored.
• Access control: Among our staff, only authorised individuals may access your information for specific purposes.
• Security testing: Regular security audits and vulnerability assessments are conducted.
• Data minimisation: No personal information is retained beyond what is necessary.
• Two-factor authentication: The option to add an extra layer of security to your account is provided.

However, no method of transmitting or storing information on the internet is 100% secure. We make every effort to protect your information, but absolute security cannot be guaranteed.

8. Data Retention Period

hei77 retains your personal information only for as long as necessary. The retention period depends on the type and purpose of the information:

• Account information: For as long as your account is active and for a defined period after closure as required by legal obligations.
• Financial transaction records: For as long as required to comply with financial regulations.
• Gaming logs: For a defined period for responsible gaming and dispute resolution purposes.
• Marketing preferences: Until you withdraw your consent.

Once the retention period has ended or the information is no longer needed, it is securely deleted or anonymised.

9. Your Rights

You have the following rights regarding your personal information:

• Right of access: The right to know what information we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your information in certain circumstances, though this right may be limited where legal obligations apply.
• Right to restrict processing: The right to request that the processing of your information be limited in certain circumstances.
• Right to withdraw consent: The right to withdraw consent for processing of information provided on the basis of consent.
• Right to complain: If you wish, you may lodge a complaint with the relevant authority.

To exercise these rights, contact us at [email protected] or speak with our team via 24/7 live chat.

10. Privacy of Minors

hei77's services are intended only for those aged 21 and above. We do not knowingly collect personal information from minors. If we learn that a minor has provided us with information, that information will be deleted immediately and the associated account will be closed.

If you suspect that your child or any minor has created an account on hei77, please notify us immediately at [email protected].

11. International Data Transfers

hei77's servers may be located in various countries. Your personal information may be processed or stored in countries where different data protection laws apply compared to Bangladesh.

When transferring data internationally, we ensure that the necessary security measures are in place and that data protection standards are consistent with this policy.

12. Policy Changes

hei77 may update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you in the following ways:

• By displaying a prominent notice on the website.
• By sending a notification to your registered email.
• By updating the "Last updated" date at the top of the page.

Continuing to use our services after any changes means you have accepted the updated policy. You are therefore advised to review this page regularly.

13. Contact Us

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise any rights regarding your information, contact us through the following:

For more information, visit our About Us, Terms and Conditions, and Responsible Gaming pages.