hei77 Terms and Conditions

hei77.cam (hereinafter "hei77", "we", "platform") is an online gaming and betting service operated for users in Bangladesh. By visiting this website, registering an account, or using any of our services, you confirm that you have read, understood, and fully accepted these terms and conditions.

If you disagree with any part of these terms, please stop using the hei77 platform. hei77 reserves the right to modify these terms and conditions at any time. Continued use of the platform after any changes will be considered your acceptance of the updated terms.

These terms and conditions have been prepared in accordance with the applicable laws and regulations of Bangladesh. The courts of Bangladesh shall have jurisdiction over the resolution of any disputes.

1.1 Age Requirement

Registration and gaming services on the hei77 platform are available only to persons aged 21 (twenty-one) years or older. By registering an account, you confirm that you are at least 21 years of age. Operating an account on behalf of a minor is strictly prohibited.

hei77 may request identity documents or other required documentation for age verification at any time. hei77 reserves the right to restrict an account until age verification is completed.

1.2 Geographic Restrictions

hei77 primarily serves users in Bangladesh. Users from any region or country where online gaming is legally prohibited may not use this platform. It is entirely the user's responsibility to comply with the local laws of their own country or region.

1.3 Single Account Policy

Each individual may operate only one account. Opening and operating multiple accounts under the same person's name is prohibited. If this rule is violated, all associated accounts may be closed immediately and any accumulated balance may be forfeited.

2.1 Registration Process

To open an account with hei77, you must provide accurate and complete information. Opening an account with false or misleading information is a clear violation of these terms. hei77 reserves the right to close any account operated on the basis of false information and to withhold the associated funds.

2.2 Account Security

Keep your username, password, and login details completely confidential. Do not share your login details with any third party. You are responsible for all activity carried out through your account. If you suspect unauthorized access, notify hei77 support immediately.

2.3 Account Verification (KYC)

hei77 may request any of the following documents for identity verification at any time:

• Scanned copy of National Identity Card (NID) or passport
• Mobile number verification (OTP)
• Proof of ownership of payment method (bKash / Nagad / Rocket / Upay account)
• Proof of current address (utility bill or bank statement)

hei77 reserves the right to temporarily suspend an account if verification documents are not received within the specified timeframe.

2.4 Account Closure

You may request the closure of your account at any time through the support team. You will be given the opportunity to withdraw any remaining balance before closure, provided verification has been completed. hei77 also reserves the right to close accounts in cases of terms violations.

3.1 Deposit

The currently accepted deposit methods on hei77 are: bKash, Nagad, Rocket, and Upay. The minimum deposit amount is ৳100 per transaction. There is no specified maximum deposit limit, however additional verification may be required for large deposits.

Successfully deposited funds are generally reflected in the account within a few minutes. If there is a delay due to a technical issue, please notify the support team. Deposits from third-party accounts are not accepted.

3.2 Withdrawal

The minimum withdrawal amount is ৳500. Withdrawals can only be made to the same payment method used for the deposit. The standard processing time for a withdrawal request is 10 to 45 minutes.

Withdrawals will not be processed unless the following conditions are met:

1. Account verification (KYC) must be completed.
2. For bonuses, the specified Wagering Requirement must be fulfilled.
3. There must be no active investigation or dispute on the account.

3.3 Currency and Conversion

All transactions on the hei77 platform are conducted in Bangladeshi Taka (BDT / ৳). A conversion fee may apply for deposits made in foreign currency. The applicable exchange rate for currency conversion will be determined at the prevailing market rate.

3.4 Suspicious Transactions

If money laundering or fraudulent activity is suspected, hei77 reserves the right to temporarily suspend the relevant transaction and notify the authorities. Each user is fully responsible for the legality of their own financial transactions.

4.1 Welcome Bonus

hei77 offers new members a 200% bonus on their first deposit, up to a maximum of ৳5,000. Claiming this bonus will be subject to a 20x wagering requirement. This means you must wager 20 times the combined total of the deposit and bonus before the bonus funds can be withdrawn.

For example:

• First deposit: ৳1,000
• 200% bonus: ৳2,000
• Total balance: ৳3,000
• Wagering requirement (20x): ৳60,000 must be wagered

4.2 General Bonus Terms

• Each bonus offer may have its own validity period, maximum bet limit, and list of eligible games.
• Read the relevant terms and conditions carefully before claiming a bonus.
• Multiple bonuses cannot be used at the same time unless explicitly permitted.
• If bonus abuse is suspected, hei77 reserves the right to cancel the bonus and withhold any associated winnings.
• VIP members can enjoy weekly cashback benefits according to their tier.

4.3 VIP Program Terms

hei77's VIP program has three tiers — Bronze, Silver, and Gold. The weekly cashback rate differs at each tier:

• Bronze: up to 0.3% weekly cashback
• Silver: up to 0.7% weekly cashback
• Gold: up to 1.0% weekly cashback

The terms of cashback earned as bonus will be announced separately. hei77 reserves the right to change the rules of the VIP program at any time.

5.1 Fair Play Policy

All games on the hei77 platform are operated with SSL encryption and a verifiable random number generator (RNG). We are committed to ensuring fair play and no form of manipulation will be tolerated.

5.2 Prohibited Activities

Any of the following activities are strictly prohibited and may result in account closure:

• Placing bets using software, bots, or automated tools
• Bonus abuse through multiple accounts
• Collusion or coordination between accounts
• Exploiting any technical flaw in the system
• Money laundering or any other financial crime
• Using fraudulent payment methods

5.3 Technical Errors

hei77 is not responsible for any gaming disruption caused by technical errors, server outages, or network problems. In such situations, hei77 will endeavor to provide a fair resolution after an appropriate investigation. Winnings incorrectly paid due to a technical error may be voided.

5.4 Service Availability

hei77 aims to provide uninterrupted service at all times, however temporary downtime may occur due to maintenance or unforeseen circumstances. hei77 cannot be held liable for any loss occurring during such periods.

6.1 Data Collection and Use

hei77 collects users' personal data solely for the purposes of account management, transaction processing, verification, and service improvement. Your personal data will not be sold to any third party. For more details, please read our Privacy Policy.

6.2 Cookie Policy

hei77 uses cookies to operate the website effectively. These cookies store your session information and preferences. Cookies can be disabled by changing your browser settings, however this may limit some website functionality.

6.3 Data Sharing

hei77 may be required to share your information with government authorities due to legal obligations, fraud prevention, or requests from regulatory bodies. It may not be possible to provide prior notice in such cases.

7.1 Setting Self-Limits

hei77 prioritizes responsible gaming. Users can set their own weekly or monthly deposit limits, session time limits, and betting limits. These limits can be changed through the support team, however a reduced limit takes effect immediately and an increased limit has a waiting period of 24-72 hours before taking effect.

7.2 Self-Exclusion

If a user feels that gaming is going beyond their control, they may self-exclude for a defined period (30 days, 6 months, or 1 year) or permanently. Access to the account will be blocked during this period.

7.3 Age Verification and Minor Protection

hei77 is very careful about keeping minors away from gaming. Parents and guardians are advised to use access control software on family devices. If you become aware of a minor holding an account, please inform us immediately.

For detailed guidance, please visit our Responsible Gaming page.

8.1 Complaints Process

For any dispute or complaint, first contact us through hei77's 24/7 live chat support or by email. Our support team will try to resolve the issue as quickly as possible. Contact details:

• Email: [email protected]
• Live Chat: 24/7 support in Bengali

8.2 Formal Complaints

If a resolution is not reached via live chat, send a detailed complaint by email. We will provide a written response within 7 (seven) business days. When submitting a complaint, please include your account number, the relevant date, and the transaction number.

8.3 Final Decision

The decision of hei77's management authority will be final and binding unless a court order directs otherwise. All disputes will be resolved in accordance with the applicable laws of Bangladesh.

9.1 Limits on Damages

hei77 is not liable for the following:

• Direct or indirect financial loss from gaming
• Changes to game outcomes due to internet disconnection
• Errors by third-party platforms or game providers
• Loss resulting from a user's negligence or weakness in their own login credentials
• Service disruption resulting from changes in government policy or law

9.2 Third-Party Game Providers

Games from various providers including Pragmatic Play, JILI, PG Soft, and Spribe are available on the hei77 platform. These providers' own terms and conditions apply. In the case of game-related disputes, the relevant provider's rules may be the final consideration.

10.1 Right to Amend

hei77 reserves the right to change, add, or remove any part of these terms and conditions at any time, with or without notice. For significant changes, we will publish a notification on the website. You are advised to review this page on each visit.

10.2 Severability

If any part of these terms is declared invalid or unenforceable by a court, the remaining parts will remain fully in effect. An attempt will be made to enforce the invalid part with minimal modification.

10.3 Entire Agreement

These terms and conditions, the privacy policy, and the responsible gaming policy together form the entire agreement between hei77 and the user. Any prior oral or written understandings are replaced by this document.

10.4 Contact

If you have any questions about these terms and conditions, please contact us: