Safe and Responsible Gaming

Responsible Play at hei77 — Keep the Fun in Control

hei77 believes gambling is a form of entertainment — not a way to earn income. Use our self-exclusion, deposit limit, and time-limit tools to stay in control and enjoy the experience.

For players aged 21 and above only
Safe Gaming
hei77

What is Responsible Gaming and Why Does It Matter?

Responsible play means enjoying games while staying aware of your budget, time, and mental state. At hei77, we want every player to enjoy entertainment within their means — without the fear of harm.

Online gaming is growing in popularity in Bangladesh. To enjoy this entertainment the right way, every player needs to know how much gaming is healthy, when to stop, and where to get help.

From the moment you join hei77, you have access to a set of powerful tools — deposit limits, time limits, cooling-off periods, and full self-exclusion when needed. These tools keep your gaming experience safe and enjoyable.

Who Should Read This Page?

If you are a new player — this guide will help you build the right habits from the start. If you are an experienced player — revisiting these topics from time to time is a good way to stay aware. If you feel gaming is getting out of your control — you will find our support team's contact information at the bottom of this page.

Remember, responsible play does not mean less fun — it means safer fun. hei77 is always here for you.

Quick Awareness Check

Ask yourself the following questions:

1. Am I spending more than my budget?
2. Am I placing bigger bets to chase my losses?
3. Am I taking time away from family or work?
4. Do I feel restless when I am not gaming?
5. Am I betting with borrowed money?

If the answer to one or more of these questions is "yes", please speak with our support team.

Our Protection Tools and Features

Setting Deposit Limits

You can set the maximum amount you are allowed to deposit each day, week, or month. The limit takes effect as soon as it is set. To increase a limit, a 72-hour cooling period applies — this helps prevent impulsive overspending.

Time Limits and Session Timer

Decide in advance how long you will play each day. When the set time is up, hei77 will automatically alert you. Taking breaks from long continuous gaming sessions is very important for mental well-being.

Self-Exclusion

If you feel you need to stop gaming, use the option to keep your account closed for 30 days, 90 days, 6 months, or permanently. While self-exclusion is active, no attempt to open a new account can be made. Contact our live chat for assistance.

Cooling-Off Period

Apart from permanent exclusion, you can also put your account on a temporary break for a specific period. Choose a cooling-off period from 24 hours up to 6 weeks. During the break, no bets or deposits will be possible.

Age Verification — 21+

hei77 strictly prohibits anyone under 21 from opening an account or playing games. Age verification is mandatory at registration. Suspicious accounts are investigated to prevent use by minors and are closed if necessary.

24/7 Bangla Support

Our specialist support team is available around the clock for any responsible gaming concerns. Chat with us in Bengali via live chat — no judgment, just help. Your identity is kept completely confidential.

Warning Signs of Problematic Gaming

Problematic gaming develops gradually. Be alert and seek help if you notice the following signs:

  • Placing more bets to try to win back lost money — known as "chasing losses".
  • Lying to or hiding gaming activity from family, friends, or colleagues.
  • Spending money meant for bills, food, or other essential expenses on gaming.
  • Feeling irritable, anxious, or restless when not playing.
  • Prioritising gaming over sleep, work, or relationships.
  • Taking out loans or borrowing money from others to place bets.

Tips for Healthy Gaming Habits

  • Only play with money you can afford to lose without it affecting your life.
  • Set a fixed daily time limit for gaming and stick to it.
  • It is best not to play when you are feeling down, angry, or lonely.
  • Do not think of gaming as a source of income — it is entertainment, not an investment.
  • Take regular breaks and spend time with family and friends.
  • Before you start playing, prepare yourself mentally for both winning and losing.

How to Use hei77's Protection Tools

Set a Deposit Limit

Go to Account Settings and select the "Deposit Limit" option. Set your daily, weekly, or monthly limit. Lowering a limit is immediate, but increasing one requires a 72-hour wait.

Turn On the Session Timer

Go to the "Session Limit" section and set the maximum playtime for each day. When the time is up, you will receive an automatic alert and the session will end.

Activate a Cooling-Off Period

Need a temporary break? Go to the "Take a Break" option and choose a break from 24 hours up to 6 weeks. Account access will be restricted during this time.

Activate Self-Exclusion

For a long-term break, select "Self-Exclusion". If you have trouble doing this, contact our 24/7 live chat support directly — they will help you complete the process.

Need Help? We Are Here

Contact Our Support Team

There is no shame in talking about gaming problems. Our trained support team will stand by you with complete confidentiality. Speak in Bengali — any time, any day.

Live Chat Support — 24 hours, 7 days a week
[email protected]
Average response time — very fast (Bangladesh Standard Time, BST UTC+6)
All conversations are completely confidential and SSL-protected

Detailed Guide to Responsible Play

Budget Planning — The Most Important Step

The most effective way to play responsibly is to set a specific budget and follow it strictly. Each month, set aside what you can comfortably afford for entertainment — and deposit only that amount at hei77. Using our deposit limit feature keeps this budget managed automatically.

Mental Preparation for Both Winning and Losing

There is no guarantee of winning in casino games. Every game is independent and the outcome is entirely random. So before you start playing, keep in mind that trying to "win back" lost money often leads to even greater losses. Be happy when you win, and stop when you lose.

The Role of Family and Loved Ones

If your family or close ones feel that your gaming habits are becoming problematic, listen to them carefully. A loved one's concern often offers the chance to understand the situation from an outside perspective. If needed, speak with hei77's support team together.

Protection of Minors

hei77 is committed to keeping anyone under 21 away from the platform at all times. To prevent minors from accessing your account on your device, keep your password secure and make it a habit to log out. Using parental control software is also a good step.

Gaming and Mental Health

If you are experiencing depression, anxiety, or stress, gaming may offer temporary relief but can worsen problems over the long term. In such situations, rather than playing, talk to a family member or someone you trust. For mental health support in Bangladesh, Kaan Pete Roi (01779-554391) and the National Institute of Mental Health (NIMH) can help.

hei77's Commitment

We believe the foundation of a sustainable gaming business is the well-being and satisfaction of players. That is why hei77 thinks not only about profit, but also about the protection of every player. Our fair play policy, SSL encryption, transparent rules, and responsible gaming tools are all part of that commitment.

21+
Age Limit — Strictly Enforced
24/7
Bengali Support — Around the Clock
৳100
Minimum Deposit — Across All Methods
SSL
Encryption — Fully Secure

Questions and Answers About Responsible Play

After logging in to your hei77 account, go to "Account Settings" or the "Responsible Gaming" menu. There you will find options to set daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately. Our live chat team is ready to help with any questions.

Yes. Once self-exclusion is active, no deposits, bets, or gameplay will be possible on your account. You will be away from the platform for the period you choose (30 days, 90 days, 6 months, or permanently). The exclusion cannot be lifted before the chosen period ends.

A cooling-off period is a temporary break (from 24 hours up to 6 weeks), after which the account can be used normally again. Self-exclusion is a long-term or permanent solution, used when gaming has become a real problem. In both cases, the restriction cannot be removed before the set time expires.

For account security reasons, a third party (such as a family member) cannot close an account directly. However, if you want to close it but are unable to do so yourself, email our support team ([email protected]) or speak to us via live chat — they will help you complete the process.

No, not under any circumstances. hei77 strictly enforces the 21+ age requirement. Age verification is mandatory at registration. If we suspect that a minor is using an account, that account is closed immediately and any deposited funds are returned.

hei77's own support team can provide initial assistance. For professional help in Bangladesh, the National Institute of Mental Health (NIMH) and the Kaan Pete Roi helpline are available. Our support team can direct you to the right resources.

Play Safely, Enjoy Yourself

Enjoy hei77's best games using our responsible gaming tools. We are here for any concerns.

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